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Privacy Policy

Last Updated: 18 June 2026

1. Data Controller

TSM Void Energy Specialist (Tenants Save Money Ltd) is the controller and responsible for your personal data.

Controller: Tenants Save Money Ltd
Address: Weston House, The Maltings, Station Road, Sawbridgeworth, CM21 9FP
Email: info@tsmvoidenergy.com

We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name.
  • Contact Data: Email address and telephone number.
  • Technical Data: IP address and browser data (including browser type and version) and similar device/connection information.
  • Usage Data: Information about how you use our website and services.

3. How We Collect Data

We collect data through:

  • Direct Interactions: You may provide information by filling in forms on our website (e.g., “Request a Callback”), corresponding with us by post, phone, or email.
  • Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment and browsing patterns via cookies and similar technologies.
  • Third Parties: We may receive data from housing providers, local authorities, or energy suppliers in the course of providing our specialist services.

4. How We Use Your Information

We use your data for the following purposes:

  • To manage void energy accounts.
  • To clear debts (where relevant to the void energy account and instructed by the client).
  • To communicate with you about our services and your enquiries.
  • To improve our website, services, and client experience.
  • To comply with legal or regulatory obligations, including the UK GDPR and the Data Protection Act 2018.

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

  • Performance of a Contract: To fulfill our obligations under a service agreement with you or your organization.
  • Legitimate Interests: For our business interests in managing and improving our services, provided your rights do not override these interests.
  • Consent: Where you have provided clear consent for us to process your data for a specific purpose (e.g., marketing).
  • Legal Obligation: Where processing is necessary for compliance with the law.

6. Disclosure of Your Information

We may share your personal information with:

  • Energy Suppliers: To facilitate the transfer of accounts, debt clearance, and meter updates.
  • Payment Processors (e.g., GoCardless): For payment processing.
  • Service Providers: Third-party contractors or IT service providers who support our business operations (e.g., website hosting).
  • Regulatory Bodies: If required by law or to protect the rights and safety of our business and clients.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to employees and third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

Under UK data protection laws, you have the following rights:

  • Access: The right to request a copy of the personal data we hold about you.
  • Rectification: The right to request that we correct inaccurate or incomplete data.
  • Erasure: The right to request the deletion of your data in certain circumstances.
  • Objection: The right to object to our processing of your data based on legitimate interests.

To exercise any of these rights, please contact us using the details provided below.

10. Cookies

We use cookies to improve your experience on our site. You can set your browser to refuse all or some cookies, but this may affect the functionality of the website.

11. Third-Party Links

This website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

12. Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Full Name of Legal Entity: TSM Void Energy Specialist
Email Address: info@tsmvoidenergy.com
Telephone Number: 0203 8160503
Postal Address: Weston House, The Maltings, Station Road, Sawbridgeworth, CM21 9FP, United Kingdom

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.